An order can not be cancelled, Once an order has been placed production begins immediately. Cancellation of an item after order will result in a 15 % restocking fee.
We offer a 7 day return policy from the date that it was delivered to you. The SECURITY TAG MUST BE ATTACHED to return the item. An altered or removed security tag will void the possibility for a return. Items must be returned in original packaging with all original paperwork, certifications or appraisals. Please contact us prior to shipping for a Return Authorization Number. Returns sent without a Return Authorization Number or after the return period will be returned to you.
There is a 15% restocking fee on all returnable orders.
There are no returns or refunds on sale items, custom orders or items that have been purchased through Paypal Credit, Installment Plans or FuturePay. NO PERSONALIZED ITEMS CAN BE EXCHANGED OR RETURNED UNDER ANY CIRCUMSTANCES. NO ITEMS THAT HAVE BEEN ALTERED IN ANY WAY, SUCH AS RE-SIZING CAN BE RETURNED. There are no returns or exchanges on gift cards, custom orders, custom design orders, or modified original item orders.
You must obtain approval to ship your item back, as well as contact us for how to ship it. You will be responsible for the cost of shipping the item back. We cannot assume any responsibility for any item not returned to us in this manner. We cannot be responsible for loss or damage of return shipments.
Upon arrival the item will be inspected for security tag and any wear. If the tag is not attached or the item show signs of wear the item will be returned to you. Refunds are processed within 7-14 business days.
All sale items are final sale, no returns.
We only replace items if they are defective or damaged.